PRN / On-Call / Zero assigned hours Dental Clinic Receptionist Lomira and West Allis

QuadMed's dedicated health professionals focus on wellness and prevention, putting the patient at the center. Working as a team, we deliver high quality, integrated care while controlling ever-growing costs. QuadMed is an innovative leader in employer healthcare solutions, one of the fastest growing providers in the country. In partnership with our patients and the companies we serve, our mission is to create a culture of health.
This is a PRN/zero assigned/on-call/ no guaranteed hour receptionist role that includes travel between our West Allis and Lomira sites.
QuadMed provides workplace solutions on a national level to employers of all sizes. Our clinics provide medical, laboratory, pharmacy, fitness, and rehabilitation services along with coordinated care through relationships with local hospitals, providers, and specialists.
We are continuously innovating and investing in new programs, services and technologies that will help us provide better patient experience for the employee populations we serve. This is demonstrated by our investments in new health delivery and care platforms such as genetic screening, telemedicine, remote monitoring and medical home devices.
The Dental Receptionist is part of the team dedicated to providing comprehensive, accessible care and innovative practices focusing on wellness and prevention. The Dental Receptionist provides support with daily activities of a dental office including greeting patients, telephone coverage, appointment scheduling, patient registration, and patient referrals. This position answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage email for response by dental personnel. Schedules appointments and enters appointment date and time into computerized scheduler. Reviews patients treatment plans with them and collect copayments.
The Dental Receptionist must be cognizant of the expectations and concerns of QuadMed's dental patients and be able to respond in an empathetic and professional manner.
Front desk reception
Greets patients, answers phones, takes concise telephone messages and schedules appointments
Provides patient with all necessary registration forms, and gives instructions on completion of forms.
Verify dental and medical insurance benifits
Processes, codes, and completes insurance claims forms
Uses communication skills with proper dental and medical terminology
Performs computer skills in patient billing, transcription, scheduling, insurance claims, accounts receivables, and data entry
Performs other position related duties as assigned
Maintains supplies and equipment
Maintains confidentiality of patient PHI and adheres to all HIPAA regulations
Appropriate education and/or experience may be substituted on an equivalent basis
Must have High School diploma or equivalent
Receptionist and/or healthcare industry experience preferred
Qualified candidates should have a minimum of 1-3 years' experience
Certificates, Licenses, Registrations:
BLS certificate
Knowledge, Skills & Abilities:
Excellent customer service skills required
Ability to be a team player, detail oriented, accurate, and efficient
Strong communication and interpersonal skills
Ability to work in a fast paced-environment and work well under pressure
Ability to be patient, possess compassion and uphold HIPAA standards
Dental Terminology preferred
Dentrix software knowledge is a plus but not a requirement
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. In select states, patient care is provided by an independent physician-owned corporation.
Quad/Graphics is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
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