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Sales Support Rep

Inside Sales Rep
Are you passionate about customer service? Are you a detail oriented multitasker with a knack for sales? Doyou dream of a career where you can help others achieve the American dream of home ownership? If this sounds like you, join our team today as an Inside Sales Representative with the number one lumber and building materials provider in the U.S., Builders FirstSource.
As an Inside Sales Representative you will provide top notch customer service to retail or contractor customers in person, over the phone, and through email. You will have the opportunity to use your experience, product knowledge, and skills to offer products and services that can guide a homebuilder or homeowner through their projects, both large and small. Every day you can expect to face new and interesting challenges while working alongside of some of the industry's top professionals. With enough hard work you will have nearly unlimited growth opportunities with Builders FirstSource!
COMPANY OVERVIEW
Headquartered in Dallas, TX, Builders First Source has grown to be a $6+ billion dollar company with 14,000 employees in 40 states who is the leading provider of building supplies for homebuilders and remodelers. We also manufacture professional quality components and can provide installation for many of the products that we sell. At Builders FirstSource you will have the joy of working for a company with a nationwide reach but a local impact where you will be able to see how your work shapes your community.
Builders FirstSource full time Sales employees enjoy competitive compensation, as well as being eligible for company benefits from health insurance to 401(K). Apply now to become part of an award-winning team helping homebuilders and homebuyers in your local area!
Provides daily support to the outside sales group and management. Serves as a support and liaison between sales personnel and customers.
Estimates lumber, millwork, windows, siding and decking for customers.
Handles incoming phone calls and e-mails from customers and provides requested information in a timely and efficient manner. Answers customer questions regarding topics such as pricing, availability, delivery, backorders, specifications, returns, credits and order placements.
Monitors scheduled shipping dates to ensure timely delivery and expedite, as needed. Investigates customer complaints or concerns.
Relays customer concerns to others on the sales team and assists in investigating the issue.
Resolves issues within company guidelines. As needed, escalates larger concerns to more experienced sales team members for resolution.
High School Diploma or General Education Degree (GED) and prior sales support or customer service experience preferred.
Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status or status as an individual with a disability.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: ADA.Accommodation@bldr.com. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.
https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
EEO THE LAW - English/Spanish
EEO IS THE LAW - SUPPLEMENT - English/Spanish
Pay Transparency Provision - English/Spanish
Other details
Job Family SLSMKT
Pay Type Hourly
Lomira WI Lumber - w964 WI-49 (53048), Lomira, Wisconsin, United States of America


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